Legal
Refund Policy
Last updated: 20 April 2026. Refunds depend on the type of booking, partner rules shown at checkout, and cancellation timing. This summary does not override partner-specific non-refundable rates.
1. General
Eligible refunds are credited to the original payment method or wallet, as applicable, within a reasonable period after approval—typically 5–14 business days depending on your bank or card issuer.
2. Stays
Cancellation and refund rules for hotels and hostels follow the rate plan and partner policy displayed before payment. Some rates are non-refundable; others allow free cancellation until a deadline. No-shows may be charged in full.
3. Food orders
If an order is cancelled before preparation or rejected by the partner, a full refund may apply. Quality issues should be reported promptly through support; resolution may include refund or replacement at our discretion.
4. Rides
If a ride is cancelled by the driver or cannot be assigned, any pre-authorisation or charge may be voided or refunded. Cancellation fees may apply when you cancel after a driver is assigned, as shown in the app.
5. Chargebacks
Please contact us before disputing a charge with your bank so we can help. Unwarranted chargebacks may affect your ability to use Trivozo. For help: support@trivozo.com.